The Privacy Policy below constitutes a legal agreement between you (The Customer) and Akooka Internet Presence (Pty) Ltd. (the Company). Your agreement to be bound by these terms is acknowledged by your use of the Company Services, Support Services and/or any software made available to you by the Company.
In the course of serving its customers, Akooka acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Akooka by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Akooka in the normal course of providing service. Akooka also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, Akooka uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within Akooka. In addition, Akooka may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
This Privacy Policy applies only to Akooka's treatment of data collected online, and does not apply to any offline data collection practices or to the data collection practices of any third parties, Akooka customers, or any entities affiliated with Akooka. Also, please note that use of Akooka's website constitutes acceptance of this Privacy Policy.
Akooka's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Akooka's policies and procedures are subject to change. Changes will be posted to the website and use of Akooka's website will constitute acceptance of and agreement to be bound by those changes.
Data Security
Akooka protects the confidentiality of its customers' information, account information and personal communications. To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information that is collected from customers, Akooka has implemented appropriate physical, electronic, and managerial procedures. Further, Akooka requires that employees keep customer information confidential. Akooka cautions its customers and website visitors that no medium of communication, including the Internet, is entirely secure. Accordingly, Akooka cannot be responsible for loss, corruption or unauthorized acquisition and use of personal information provided to our website, or for any damages resulting from such loss, corruption, unauthorized acquisition or unauthorized use.
How is customer information used?
Akooka may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Akooka may also use customer information to provide its customers with system information or information about new or upgraded products. In addition, Akooka may collect and share non personally identifiable information (such as website usage information) from visitors to its web sites with third-party companies for various purposes such as statistical analysis, performance optimization and promotional uses. In the case of a business transaction, including but not limited to, a merger or sale of a portion of Akooka's assets, customer information will likely be part of the assets transferred. In this event, Akooka will attempt to notify impacted customers that their information has been transferred.
Opt Out & Modifications
Customers may not opt out of receiving information from Akooka that is essential for maintaining or updating customers' accounts or system information.
Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting the Billing Division.
It is important to note that customer domain name registration information is made publicly available in the registry of domain names.
Disclosure of customer information and communications
Akooka will not otherwise disclose its customers' personal and account information unless Akooka has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Akooka, Akooka's customers, or others, or where Akooka has a good faith belief that the law requires such disclosure such as in response to legal process seeking disclosure of such information. Akooka also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Akooka stores or transmits for its customers. The circumstances under which Akooka will disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of Akooka and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that Akooka determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Akooka and appear to pertain to the commission of a crime.
Akooka disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Akooka, however, review, delete or block access to communications that may harm Akooka, its customers or third parties. The grounds on which Akooka may take such action include, but are not limited to, actual or potential violations of Akooka's Terms of Service.
Privacy Policy Change
The Company reserves the right to change the above Privacy Policy at any time. Such changes will become effective and binding after their posting on the Company’s website. The Customer agrees to regularly review the Company’s Privacy Policy and be aware of the changes made. By continuing to use the Company services after a revision has been posted, the Customer agrees to abide by them.
Other Policies
This policy is executed in combination with the Company’s other policies, including but not limited to
- Terms of Use
- Refund Policy
- Promotion of Access to Information Policy
The Customer must agree to abide by this policy as well as the abovementioned policies, to make use of the Company’s services. Acceptance of this policy automatically indicates acceptance of the abovementioned policies.
Last update: December 23, 2008
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